Privacy Policy
Effective Date: 23 March 2026
Hear No Evil Australian Deaf Dog Rescue (“we”, “us”, “our”) respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and disclose personal information through our website and related services.
Organisation details
Hear No Evil Australian Deaf Dog Rescue
ABN: 67 278 965 320
Email: [email protected]
1. What this policy covers
This policy applies to personal information collected through our website, forms, email communications, donation processes, and related interactions with Hear No Evil Australian Deaf Dog Rescue.
We aim to follow good privacy practice and handle personal information in a clear and transparent way. In Australia, organisations covered by the Privacy Act 1988 are generally required to have an up-to-date privacy policy, and not-for-profits or charities may also have obligations under that framework depending on how they operate.
2. What personal information we may collect
This policy applies to personal information collected through our website, forms, email communications, donation processes, and related interactions with Hear No Evil Australian Deaf Dog Rescue.
We aim to follow good privacy practice and handle personal information in a clear and transparent way. In Australia, organisations covered by the Privacy Act 1988 are generally required to have an up-to-date privacy policy, and not-for-profits or charities may also have obligations under that framework depending on how they operate.
- your name
- email address
- phone number
- postcode or suburb
- information you provide in contact forms
- adoption application details
- foster application details
- volunteer application details
- donation details
- newsletter or email signup details
- information submitted to access downloads or resources
- any other information you choose to provide to us
We may also collect limited technical information such as your IP address, browser type, device information, pages visited, and how you interact with the website through cookies and similar tools.
3. How we collect personal information
We may collect personal information when you:
- fill in a form on our website
- contact us by email
- apply to adopt, foster, or volunteer
- make a donation
- subscribe to updates or newsletters
- download a guide or other resource
- browse our website
- interact with third-party tools connected to our website
4. Why we collect personal information
We collect personal information so we can:
- respond to enquiries
- process adoption, foster, and volunteer applications
- manage donations
- send updates, newsletters, or requested resources
- improve our website and communications
- maintain records related to our rescue operations
- manage relationships with supporters, applicants, donors, and volunteers
5. Cookies, analytics and tracking tools
Our website may use cookies and similar technologies to help us understand website traffic, improve performance, and support marketing or communication activities.
These tools may include services such as:
- website analytics tools
- advertising or remarketing tools
- social media pixels
- embedded video or third-party content
- spam protection or form security tools
Cookies may collect technical and browsing information, including how you use our website. You can usually control or disable cookies through your browser settings, although this may affect how some parts of the website function.
6. Third-party service providers
We may use third-party platforms and service providers to help us operate the website and manage communications, forms, donations, applications, records, email marketing, automation, analytics, and administration.
This means personal information you submit may be processed, stored, or accessed through third-party systems such as:
- website hosting providers
- form plugins and submission tools
- donation platforms or payment processors
- email marketing platforms
- CRM, database, or record-management tools
- automation platforms
- analytics and advertising platforms
We take reasonable steps to work with providers that are appropriate for the services we use, but we are not responsible for the privacy practices of independent third-party platforms.
7. Donations and payment information
If you make a donation through our website, your payment may be processed by a third-party payment or fundraising platform. We may receive information needed to confirm and manage your donation, but sensitive payment information is typically handled by the third-party provider directly in accordance with their own systems and privacy practices.
We recommend reviewing the privacy policy of any donation or payment platform used on our website before making a donation.
8. Disclosure of personal information
We may disclose personal information where reasonably necessary for the purposes set out in this policy, including to:
- service providers who help us operate the website or our rescue activities
- payment processors or donation platforms
- technology, hosting, analytics, and communications providers
- professional advisers or administrative support providers
- government, regulatory, or law enforcement bodies where required or authorised by law
We do not sell personal information.
9. Overseas disclosure
Some third-party service providers we use may store or process personal information outside Australia.
Where this happens, we will take reasonable steps to ensure your information is handled appropriately in connection with the services being provided.
10. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure.
However, no website, platform, or online transmission method can be guaranteed to be completely secure. You provide information at your own risk.
If an organisation covered by the Privacy Act experiences an eligible data breach that is likely to result in serious harm, it may be required to notify affected individuals and the Office of the Australian Information Commissioner under the Notifiable Data Breaches scheme.
11. Accessing or correcting your personal information
You can request access to personal information we hold about you, or ask us to correct information that is inaccurate, incomplete, or out of date.
To make a request, please contact us at:
We may need to verify your identity before responding.
12. Complaints
If you have a privacy-related complaint or concern, please contact us first so we can try to resolve it.
Email: [email protected]
If your concern relates to privacy obligations under Australian privacy law and cannot be resolved directly, you may also wish to contact the Office of the Australian Information Commissioner. Australian privacy guidance says APP privacy policies should explain how a person can complain about a privacy issue and how the complaint will be handled.
13. Third-party links
Our website may contain links to third-party websites, platforms, or services, including social media pages, partner organisations, donation platforms, and external resources.
We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies separately.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, practices, technology, or legal obligations.
The latest version will always be published on this page with the updated effective date.
15. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Hear No Evil Australian Deaf Dog Rescue
ABN: 67 278 965 320
Email: [email protected]